The delivery window begins when an order is picked up by the carrier. We regret that we cannot guarantee the shipping times as stated above, as delivery time will vary based on carrier and location.

Outside the E.E.U.U

All orders shipped internationally will include a flat rate shipping fee, and may incur customs fees, duties, taxes, or brokerage fees. For international orders shipped to the U.S., UK, or countries within the EU that incur customs fees, duties, or taxes, The Row will assume responsibility for these additional costs. For international orders shipped to countries other than those stated above, customs fees, duties, or taxes incurred will be the responsibility of the recipient and will be calculated, displayed, and charged at checkout.

International orders may require the customer to provide additional information to the carrier in order to ensure delivery. For this reason, you may be contacted via email, phone, or SMS text message to provide these details. If you are contacted in such a manner it does not mean that you have been subscribed or enrolled in any messaging service, nor that you will be asked to pay any additional fees upon delivery. The carrier will be unable to deliver your parcel without the additional details requested, and if you do not provide this information your parcel will be returned to our warehouse.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to addresses in these areas will be canceled.

Payment Methods

Hraunsteinn.com accepts the following payment methods:

Credit Card: All major credit cards including Visa, MasterCard, American Express, JCB. Your card will be debited when the order is placed.

PayPay: Simplify your checkout process using PayPal's digital wallet.

Apple Pay: Use Apple Pay to easily and securely check out in iOS apps and on the web.

Tax Information

Sales Tax is applied to your order in accordance with individual state and local regulations. We collect sales taxes in all applicable states.

For this reason, an estimation of the tax charge may be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of your shipping address. The final amount will be equal to or less than the estimated Sales Tax shown to you at checkout. The final Sales Tax applied to your order will be indicated in the Shipping Confirmation email.

Payment Security

We take the issue of online security very seriously. It is your information, and we want to make sure it stays that way. We have put in place reasonable technical and information safety safeguards that comply with federal law in order to protect your personal information from unauthorized access and use. We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

Your order may be reviewed in routine anti-fraud checks before approving the transaction, and for greater protection our Customer Care team may contact you for further details before confirming your order.

Order Status

You will be notified via email whenever your order status changes. Registered users can also find all information related to their orders in the My Account area. If you have additional questions regarding your order status, please contact Customer Care.

Technical Help

Our website is best viewed with the latest versions of all major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest taking the following steps:

• Eliminate any Cookies and Temporary Files from your computer

• Check that Javascript is enabled.

If the problem persists, please contact us and provide the following details:

• Your operating system (Windows Vista, Mac OS X, etc.)

• Internet browser and version (Internet Explorer 11, Firefox, Safari,...)

• The URL that you were trying to access (for example, www.hraunsteinn.shop)